Complaints

At Lowes, we pride ourselves on our personal approach to financial planning and aim to provide you with the highest standards of service. However, we understand there may be instances where our service or advice may not meet your expectations.

Your first point of contact to discuss any concerns is your consultant, or you can contact Lowes Compliance Department who will take the necessary steps to address such grievances. To contact us in writing:

FAO: The Compliance Officer

Lowes Financial Management

Fernwood House

Clayton Road

Jesmond

Newcastle upon Tyne

NE2 1TL

Alternatively, you can contact us by:

Email: compliance@Lowes.co.uk

Tel: 0191 281 8811

If you are not satisfied with our final response, you are entitled to refer the matter to the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 0800 023 456

Email: complaint.info@financial-ombudsman.org.uk

Web: www.financial-ombudsman.org.uk

Please note: You should allow us to complete our Internal Complaints Procedure (available on request), before you refer your concerns to the Ombudsman.

If the matter is to be referred to the Ombudsman, this should be done within six months of our final response. Outside of this time period, it is at the discretion of the Financial Ombudsman Service whether they review your complaint or not.