Every two years we ask our clients what they think of the service they are getting from Lowes.
We have made the results of our client surveys available
here, just select the survey year and then click "View
Results" ...
1) | Do you believe the level and quality of contact you receive from Lowes Financial Management to be: |
| | | | 50.28% Very Good | 42.03% Good | 6.89% Average | 0.80% Poor |
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2) | Do you believe the level of service and contact you receive from your consultant to be: |
| | | | 54.35% Very Good | 35.56% Good | 7.66% Average | 2.42% Poor |
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3) | How would you describe Lowes Financial Management to a friend? |
| | | | 76.07% As a company that has your interests at heart | 19.14% As a company that is as good as any other | 4.79% As just another investment mgmt. co. |
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4) | Bearing in mind, if appropriate, your experiences with other advisors and investment groups, how would you rate Lowes Financial Management:- |
i) | On Investment Advice? |
| | | | 42.20% Very Good | 47.25% Good | 9.15% Average | 1.39% Poor |
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ii) | On Professionalism? |
| | | | 61.16% Very Good | 34.04% Good | 4.18% Average | 0.62% Poor |
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iii) | On Depth of Knowledge? |
| | | | 54.41% Very Good | 38.56% Good | 6.23% Average | 0.80% Poor |
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iv) | On Client Service? |
| | | | 54.68% Very Good | 38.34% Good | 6.10% Average | 0.88% Poor |
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v) | On Approachability? |
| | | | 66.58% Very Good | 29.44% Good | 3.18% Average | 0.80% Poor |
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vi) | On Staff Friendliness? |
| | | | 74.14% Very Good | 23.65% Good | 1.68% Average | 0.53% Poor |
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vii) | On Staff Helpfulness? |
| | | | 67.23% Very Good | 28.36% Good | 3.62% Average | 0.80% Poor |
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5) | How would you rate the Lowes Magazine? |
| | | | 24.19% Very Good | 64.68% Good | 10.48% Average | 0.65% Poor |
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6) | Do you find the various Lowes direct mail offers featuring new products to be: |
| | | | 27.21% Welcome and Informative | 68.70% Sometimes Useful | 4.09% Irrelevant and Intrusive |
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7) | When you telephone the office with a general query, do you find the telephone is answered: |
| | | | 70.79% Almost Immediately | 29.12% After a Few Rings | 0.08% After an Unsatisfactory Period of Time |
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8) | When you are waiting to be connected is the time you wait: |
| | | | 64.13% Better than most companies you deal with | 35.87% As good as most | 0.00% Worse than most |
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9) | When you ask the office for advice over the telephone, is it dealt with: |
| | | | 54.25% Expertly | 45.06% Satisfactorily | 0.69% Poorly |
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10) | For over 10 years our literature has carried the statement "Where personal finances are cared for personally." |
i) | In your experience, does this reflect the service we provide? |
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ii) | Regardless of your answer to the above, do you like or dislike this statement |
| | | | 55.22% I like it | 5.55% I dislike it | 39.24% No opinion |
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