Every two years we ask our clients what they think of the service they are getting from Lowes. We have made the results of our client surveys available here, simply select a year below to view the results.
1)Do you believe the level and quality of contact you receive from Lowes Financial Management to be:
100% 0% | 59.21%
Very Good | 36.49%
Good | 3.75%
Average | 0.55%
Poor |
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2)Do you believe the level of service and contact you receive from your consultant to be:
100% 0% | 64.63%
Very Good | 29.54%
Good | 4.52%
Average | 1.30%
Poor |
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3)How would you describe Lowes Financial Management to a friend?
100% 0% | 84.14%
As a company that has your interests at heart | 13.56%
As a company that us as good as any other | 2.29%
As just as another investment management company |
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4)Bearing in mind, if appropriate, your experiences with other advisors or investment groups, how would you rate Lowes Financial Management on:
i)Client Service
100% 0% | 65.31%
Very Good | 31.07%
Good | 3.03%
Average | 0.59%
Poor |
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ii)Approachability
100% 0% | 72.98%
Very Good | 24.72%
Good | 1.93%
Average | 0.37%
Poor |
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iii)Professionalism
100% 0% | 71.71%
Very Good | 25.76%
Good | 2.01%
Average | 0.52%
Poor |
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iv)Depth of Knowledge
100% 0% | 66.09%
Very Good | 30.73%
Good | 2.95%
Average | 0.23%
Poor |
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v)Staff friendliness
100% 0% | 79.90%
Very Good | 18.32%
Good | 1.63%
Average | 0.15%
Poor |
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vi)Staff Helpfulness
100% 0% | 76.34%
Very Good | 21.51%
Good | 2.00%
Average | 0.15%
Poor |
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vii)Investment advice
100% 0% | 56.82%
Very Good | 36.66%
Good | 5.85%
Average | 0.67%
Poor |
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viii)Ethics
100% 0% | 60.58%
Very Good | 35.74%
Good | 3.29%
Average | 0.40%
Poor |
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5)How would you rate the Lowes magazine?
100% 0% | 30.10%
Very Good | 60.90%
Good | 8.72%
Average | 0.28%
Poor |
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6)Do you find the various Lowes Direct Mail offers featuring new products to be:
100% 0% | 39.92%
Welcome and Informative | 55.40%
Sometimes Useful | 4.68%
Irrelevant and Intrusive |
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7)For over 14 years our literature has carried the statement "Where personal finances are cared for personally." In your experience, does this reflect the service we provide?
8)When you telephoned the office with a general query do you find the telephone is answered:
100% 0% | 72.75%
Almost Immediately | 27.25%
After a few rings | 0.00%
After an unsatisfactory period of time |
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9)When you ask the office for advice over the phone is it dealt with:
100% 0% | 59.27%
Expertly | 40.21%
Satisfactorily | 0.52%
Poorly |
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